locked out of account

  • 1
  • Question
  • Updated 1 year ago
just hit for got pass word and put my email address 2 times hit submit and blocked me 
Photo of RODNEY2016

RODNEY2016

  • 2,016 Points 2k badge 2x thumb

Posted 1 year ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 97,308 Points 50k badge 2x thumb
Give it an hour and try again.

So you tried with your email address twice and then you got blocked after the second attempt? Sorry it's a little confusing to me how you worded it.
Photo of RODNEY2016

RODNEY2016

  • 2,016 Points 2k badge 2x thumb
yes after entering my email to confirm and hit submit it blocked me 
Photo of Goran

Goran, Mobile Master

  • 97,104 Points 50k badge 2x thumb
What was the exact message? I might be wrong and you might have to contact customer support to get your account reset at this point. If so, either send a private message to Koodo via Facebook Messenger or do via Twitter or call first thing 9am tomorrow to avoid longer wait times to get verified and your account reset. Expect to wait to get a response until tomorroworning if you send a message.
Photo of RODNEY2016

RODNEY2016

  • 2,016 Points 2k badge 2x thumb
please enter email address I did please confirm I did then submit and boom was blocked 
Photo of Allan

Allan, Mobile Master

  • 62,252 Points 50k badge 2x thumb
You'll have to contact Koodo like Goran stated above.
Photo of RODNEY2016

RODNEY2016

  • 2,016 Points 2k badge 2x thumb
ty