Locked out!

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  • Question
  • Updated 3 years ago
  • Answered
I've been locked out of my phone for trying to unlock it unsuccessfully too many times (a kid was playing with it and I didn't know this would happen). It's asking me to log in with my google account but it's not recognizing my username/pw - maybe because I've enabled 2-step verification? I can't even call customer service bc I can only call emergency numbers! Any help appreciated!
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Casey Thornsby

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Posted 3 years ago

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Hellothere

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Log in to your Google account using a web browser, on another phone or a computer. Go to https://accounts.google.com/SmsAuthCo..., use one of the Backup Codes on that page as your password.
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RudyW

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Customer care couldn't help you with unlocking that safety feature on your phone anyway.
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Casey Thornsby

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Thank you, I managed to get back in by turning off the 2-step verification. Thanks for the quick responses!

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