Local Calls Act Like Long Distance

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  • Question
  • Updated 4 years ago
  • Answered
When I make a local call I get the message that long distance charges may apply which is both annoying and time consuming. My spouses phone is the same model and as far as we can tell has the same settings but connects local calls directly without the message. Is there some setting we are missing that would correct this?
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Jim McBurney

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Posted 4 years ago

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Chad Burr, Mobile Master

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Dial a one first on every call
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Jim McBurney

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My spouses phone doesn't need to do this.
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Chad Burr, Mobile Master

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Are her numbers programmed with the one attached?
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Jim McBurney

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No. Nor are mine
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Chad Burr, Mobile Master

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What phone ya got? International helpers may be active on the other phone.
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Jim McBurney

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Samsung Galaxy S3
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Chad Burr, Mobile Master

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Check the call settings for something like "auto prepend 1"
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Jim McBurney

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Just seems strange that one phone requires a 1 in front and the other doesn't. It's got to be some setting other than just adding a 1 in front.
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Chad Burr, Mobile Master

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I can only tell you why it's happening and how to fix it. Basically the network doesn't know that you have a Canada wide calling plan, by entering the One, you're telling the network that you are aware you might be calling outside of your local calling area. Without the One, you will continue to get this message.

Check your call settings and see if auto prepend 1 is there and if not, add a one to your contacts number.
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Jim McBurney

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Thanks Chad.

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