Local Airtime charges on my bill

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I have not used minutes more than what i have in my plan but still charged for local airtime. May i know the reason?
Photo of Hariharan S

Hariharan S

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 62,624 Points 50k badge 2x thumb
Could you take a screenshot of your bill where it shows this charge and post it here? Be sure to leave out any personal information.
Photo of David

David, Mobile Master

  • 93,716 Points 50k badge 2x thumb
Were you outside your local calling area and made or received a call to/from an unlisted number?

The call to /from the same number suggests a private number was called.
Photo of Hariharan S

Hariharan S

  • 90 Points 75 badge 2x thumb
No.. I was'nt outside the local calling area. I just got the connection on 3rd of June. I think i exceeded time for those 6 days till the billing end date. 
Photo of Dennis

Dennis, Mobile Master

  • 196,478 Points 100k badge 2x thumb
Have you downloaded your full detailed pdf ebill from self serve?  
Photo of Bernard

Bernard, Official Rep

  • 80,958 Points 50k badge 2x thumb
Hariharan, you are on a $28 plan that comes with 100 min. All carriers charge from the date of your activation plus a full month. The partial month is prorated. Meaning that you only get a portion of the 100 minutes for the period of June 3rd to June 9th. It looks like you exceeded that and that is what the extra charges are for. You can see on the itemized bill that June 9th there are additional charges for the extra minutes.