Loaner Phones and their well-being.

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  • Updated 2 years ago
When loaner phones are given out, they are usually not the same phone as the one you are sending out and the case you have for your model of phone probably won't fit on the loaner phone and who wants to fork up the extra money to protect a phone they're only going to have for at most a couple of weeks?

I think that it is a GREAT idea that the loner phones also come with a case to avoid any mishaps such as the one that I experienced this morning. Nobody wants to pay for a temporary phone.
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Sarah Huley

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Posted 2 years ago

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Chadwick, Mobile Master

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I would definitely have to agree with you. Having protection for a phone that you are being lent and held responsible for is a great idea. I would call Customer support and suggest that. They may be able to pass it up the ladder to the people who can make it happen. I will definitely do the same.
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Chadwick, Mobile Master

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Also, give a call to Koodo and ask for a manager. Sometimes they can work things out with you and can be a bit more lenient than a front-line rep. Not saying they WILL resolve the problem 100% in your favor, but its definitely worth a shot ( if you have been tasked with paying for the full price of loaner phone )
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Sarah Huley

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I haven't yet, was hoping I could get it fixed before my phone came back. But yes, I think I will give them a call today after work. Thanks!
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Chadwick, Mobile Master

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You always have the option of fixing it yourself before returning it as if its in great shape, Koodo will most likely not even notice it( not being shady, just reasonable ). As long as the phone is in the same shape it was in when you get it I cannot see Koodo being upset with you. The decision is yours to make. And No problem. :)
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Sarah Huley

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So they called to let me know my phone was back and asked if I would be in over the weekend to pick it up. I work only a block away but was trying to figure a way to get it fixed inexpensively. Do you think that if I called, they would consider letting me just add on a few bucks each month to my bill to pay off the phone that I broke? Heh.
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Chadwick, Mobile Master

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I dont think that will be the case. Ive always been taught that honesty is the best policy. BUT if you can get it fixed at a local phone repair shop, for cheaper than Koodo will charge you. And it wont hurt the phone and they use OEM parts. I would try that. Then if that cant happen. I would call Koodo and get it straightened out. There is always the chance that u can ask for a manager and ask to have the cost of the phone that u damaged to be pro rated per bill. Please keep us informed how how this goes for you.
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Sarah Huley

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They were only able to credit me for this months bill because they add the $150 to my next bill. I suppose it helps a bit. Just sucks that I will have to pay that all on the next bill.
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Chadwick, Mobile Master

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So depending on your bill, pretty much ended up giving you half price off the damaged device. Better than nothing and kinda awesome. Though I agree all at once makes things hard especially if your budgeting. Well you can put It behind you and not have to worry anymore. Glad you got it all worked out and got your phone back.

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