Living in kelowna, woke up and have no cell service for what ever reason.

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  • Updated 3 years ago
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Dayton Kneeland

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  • frustrated

Posted 3 years ago

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Mathieu, Mobile Master

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Hi Dayton,

Turn the phone off, take out the battery (if possible) and remove the sim card. Let it sit for a few minutes and then re-assemble and try again.
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Dayton Kneeland

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I have tried the turn off wait and turn on method. To no success. No back panel or sun card access for battery or sim
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Chad Burr, Mobile Master

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Press and hold they power button for ten second
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Dayton Kneeland

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Just tried your method chad, no luck there either
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Chad Burr, Mobile Master

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First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Dayton Kneeland

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I would call them if I had use of my phone*611 just comes up as no service available
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Chad Burr, Mobile Master

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What phone do you have?
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Dayton Kneeland

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Google nexus
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Dayton Kneeland

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No bars, no nothing... And this is my only phone accessible to me
(Edited)
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Chad Burr, Mobile Master

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Press and hold power until it shuts down
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Dayton Kneeland

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Tried that several times turning off and leaving off for x number of minutes, 10 second hold restart... I'm just not having success with that, checked through settings and no networks were showing as available to me at all
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Chad Burr, Mobile Master

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Where did you get your phone?
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Dayton Kneeland

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Got it from a superstore in prince George about a year ago
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Yannick

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Hi Dayton, is your phone working again now? Keep us updated! Thank you.
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Dayton Kneeland

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No, phone is still not working. Got a hold of customer support using work phone yesterday. Gonna try and get to a store that can send off my phone to see what's wrong. I found out I'm still under warranty till October 17

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