Live Chats pop-ups when people are browsing the site

  • 2
  • Idea
  • Updated 5 years ago
  • Not Planned
So I was visiting Sasktel's mobility website and a little pop-up asked me if I wanted to do a live chat. As many of us know, Sasktel and Koodo won the best customer service experience and I think we should keep up with the standards of the other winning carrier.

New customer are not aware of the community and sometimes it becomes a hastle to create an account just to ask a simple question.

Lets give those Mobile Masters more resposibility by being the koodo agents on the other end answering questions, this way Koodo does not have to hire new people to monitor the live chats.

Do you think this would be a great idea? Do you have any ideas in mind on how this can work better?
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Erwin

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Posted 5 years ago

  • 2
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Jorden, Mobile Master

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Not a bad idea, and a chat function could be useful (Telus offers it so the ability is there for sure), but unless I'm getting on the Koodo payroll I dunno about having the MM's available for live chats. We all have other jobs/responsibilities, the forum is more of a hobby.
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Paul Deschamps, Mobile Master

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It's a neat idea and was brought up a few months ago by MM John Burke.
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Ivan, Mobile Master

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No disrespect to John, but it was brought up by LindaA before him.
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MatB

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Brought by JB or LA, it's time for Koodo to implement this Live Chat Pop-Ups and hire people from this Community that are familiar with Live Postings and Social Media apps ASAP, Bell is reducing its calls when Bell customers try to make changes on their "My Bell Portal" by Chatting with assigned Bell rep.
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Ivan, Mobile Master

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That'd be fantastic. I wouldn't mind if I could supplement my income, hehe. Or, since I'm a grad student, having an income.
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Erwin

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Me either, even if its only $2 per chat, I'd still go for it. I think if they get this implemented that they monitor it also to ensure accuracy just like when your calling in.
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Zaphod Beeblebrox

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Being on the Koodo payroll...can I do it?

:P
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Sophia, Mobile Master

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Hehehe be careful what you wish for... you may just get it :D
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Zaphod Beeblebrox

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I sure hope so lol
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Mark Kokolsky

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I think its a cool idea, as long as its just like a button in the top or something that says live chat. I kinda hate sites that have a little pop up when your browsing the site with a little live chat window when you don't want it.
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Zaphod Beeblebrox

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I get tempted sometimes when I am looking at the competitors' site when I am working, just to see how they would answer certain questions. I did that a long time ago with Samsung and another telecom company. I'm pretty sure I was talking to a robot cousin of Cleverbot....

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