Koodo should have Live chat support

  • 166
  • Idea
  • Updated 3 years ago
  • Under Consideration
  • (Edited)
I realize it's not something that will be super easy to implement but it would work like this:

When a User logs into the Community there's a box on the right underneath the Leaderboard that shows the status of specific members - I think only the Employees & Mobile Masters should be listed.
Then the Community members are able to initiate a live chat with those people.
When the member attempts to initiate the live chat the Employee / Mobile Master would have the choice to either accept the or decline.
If they decline the member must create a thread as they would now.

I just think this would be a nice thing to have for Koodo subscribers that are in need of immediate help unable to reach Koodo.

I like that Bell's site prompts for live chat so was thinking Koodo could use this type of thing though a bit different.

What you guys think? And would you like to help people out live if you were to become a Mobile Master?
Photo of John Burke

John Burke, Mobile Master

  • 71,346 Points 50k badge 2x thumb

Posted 6 years ago

  • 166
Photo of MykeC


  • 20,174 Points 20k badge 2x thumb
Official Response
Hey John, this is a great idea and we'll take it under consideration. Should we make a decision on this, we will let everyone know :).