Koodo should have Live chat support

  • 166
  • Idea
  • Updated 3 years ago
  • Under Consideration
  • (Edited)
I realize it's not something that will be super easy to implement but it would work like this:

When a User logs into the Community there's a box on the right underneath the Leaderboard that shows the status of specific members - I think only the Employees & Mobile Masters should be listed.
Then the Community members are able to initiate a live chat with those people.
When the member attempts to initiate the live chat the Employee / Mobile Master would have the choice to either accept the or decline.
If they decline the member must create a thread as they would now.

I just think this would be a nice thing to have for Koodo subscribers that are in need of immediate help unable to reach Koodo.

I like that Bell's site prompts for live chat so was thinking Koodo could use this type of thing though a bit different.

What you guys think? And would you like to help people out live if you were to become a Mobile Master?
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John Burke, Mobile Master

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Posted 6 years ago

  • 166
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MykeC

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Official Response
Hey John, this is a great idea and we'll take it under consideration. Should we make a decision on this, we will let everyone know :).