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  • Updated 2 months ago
I have been given instructions as to how to reset my phone with a new SIM card in another country. The phone doesn't respond the way it shows in my instructions. I have an IMEI #. Nothing seems to work. Can you help?
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Bob Dillon

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Posted 2 months ago

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Goran, Mobile Master

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What do you mean reset your phone? As in a factory reset?
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Bob Dillon

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No.  It's more like getting my phone to use a new SIM card that I've purchased from another provider in another country
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Mats

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Can you provide the instructions you received and at what point the phone isn't responding as the instructions say it should?
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Goran, Mobile Master

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Oh so you need to unlock your phone? Did you get the unlock code yet from Koodo?
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Dennis, Mobile Master

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When you enter your new sim into your phone, does it ask for an unlock code?