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I just toped up my phone for the 50 dollar plan wondering ifbthats why it did cause its saying I have 25 dollars still
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Bobbi Felzien

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Posted 3 years ago

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BobTheElectrician

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Best to contact customer service directly at 611. We are a user group and have no access to any payment or billing data.
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Mitchell Palmater

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If you put in a 50 dollar voucher and your plan was expired.
And your balance says there is 25 dollars left, then that means you're likely only on the $25 dollar base plan.
$25 would have been used to top up your base plan, and there is $25 left.
OR
You already had $25 in your account, and when you topped up 50, it paid your $50 dollar base plan and you still have 25 remaining.

The only way to know for sure is to call in, but it's likely one of the two.
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Azizullah Kabul

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Worst Customer Service I’ve Ever Seen... Everytime you call Koodo Customer Service you will experience 25-40 minuets hold. Bullshit Network.
my phone has been disconnected and can not dial *611 from my phone i need to be contacted 5199845554
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Dinh, Mobile Master

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hi Sumiyah,
Koodo doesn't have live online chat. You could use another phone or skype and call 1 (866) 995-6636.
As it was already disconnected, I doubted someone will call you.
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David, Mobile Master

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You will need to initiate contact with Koodo. You can try sending a Private Message through their Facebook page, a Dm to their Twitter account or by dialling 1-866-995-6636. Expect long wait times if you call.

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