Linking a mobile number to account

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I have a registered username & password from previous koodo SIM cards. I recently got a new SIM. I can go online and sign in to my profile using my email & password. When I go to "Manage my Account", I am asked for First name, Last name, and mobile number which I enter. Screen updates and asks for my driver's license as a security question. I answer and press "Continue". Screen updates with 2 error/warning messages. One that a postal code is required and the second that account number needed. But there is no form entry fields for those two pieces of data. How do I input these so that I can complete linking this mobile number to my account??
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Marcel Suteau

  • 70 Points
  • frustrated

Posted 4 years ago

  • 1
Photo of Vincent


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Hey Marcel!

You should give us a call and we’ll assist you further with your Self Serve issue.
Please dial *611 from your Koodo phone and a Rep will help you out :)


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