Line Disconnected

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I lost my original device and got a new one as well as a new SIM card. While reporting my original phone stolen, Koodo deactivated my number on the phone i am currently using!! please restore ASAP
Photo of Yara Abifaker

Yara Abifaker

  • 70 Points

Posted 3 years ago

  • 1
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
You need to access your self serve. Select the subscriber and click on mobile phone then change ESM/SIM. Input the new serial # of your sim card into the bank space then click confirm/activate. Powercycle your phone and you should be good to go.
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
I hope another line wasn't activated with a new phone.

This conversation is no longer open for comments or replies.