Lightweight Plans

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Why can't I change my plan to the 53 dollar lightweight plan? I'm currently on the 60 dollar plan, I have no outstanding tab and I've been a Koodo customer for years. I'm not on the spending limit program. I'm frustrated that I'm paying seven dollars more a month for no reason.
Photo of Virginia Beattie

Virginia Beattie

  • 120 Points 100 badge 2x thumb
  • frustrated

Posted 3 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Hi Virginia, you should be able to just chose the plan via self serve. You'd need to login first and then choose your new plan.

Have you already tried that?
Photo of Virginia Beattie

Virginia Beattie

  • 120 Points 100 badge 2x thumb
Hello Chad, and thank you for your reply :)

Yes, I have tried to change my plan through the self-serve. I receive a message saying that I am unable to do so because either: I have been a customer less than three months, I have not paid down my tab, or I am on the spending limit program. None of these are the case, which led to my frustration.

I'm planning on calling customer service when they are open next, and perhaps they can shed light on this. I appreciate your suggestion though!
Photo of BobTheElectrician

BobTheElectrician

  • 62,208 Points 50k badge 2x thumb
Saturday Night is often when system maintenance happens. There apparently is a lot of work happening on the site with all the plan changes mid-April, but now we're 2 months into it.

If it still doesn't work for you, just try again tomorrow during the day. Otherwise, call 611, explain that the site is cranky and get them to do the change for you.
Photo of Virginia Beattie

Virginia Beattie

  • 120 Points 100 badge 2x thumb
System maintenance hadn't occurred to me (I would have expected the message to just say "error" in that case) but it is worth trying again online before calling customer service. I'll do that, thank you for your suggestion!
Photo of Veronica

Veronica

  • 3,528 Points 3k badge 2x thumb
Hey Virginia,

Have you succeeded changing you plan?

Keep us posted!
Photo of Virginia Beattie

Virginia Beattie

  • 120 Points 100 badge 2x thumb
I called customer service today and had my plan changed quickly and easily. Reminds me why I've stayed with koodo all these years.

I appreciate all the help!
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Did customer service give you some reason you had trouble?

This conversation is no longer open for comments or replies.