Lied to by Associate at Koodo Mobile/ Bad Customer service

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  • Updated 2 years ago
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Just wanted to put in complaint about my service at Koodo mobile. So long story short. I went into the five points mall location to get a glass screen protector on my phone with Koodo. I went a few days earlier and I was told it would be $15 to put on the iphone 5c. Returning 2 days later and all of the sudden it was $30. Then the associate (Usman) told me they didn't have any at the location for my phone type at the( Five Points mall) but if I waited 2 days later and go to another location when he was working, he would only charge me $25(at the south end Cedar location in Oshawa). So I waited 2 days, drove to the other side of town and he still charged me full price after promising me a discount, making me wait 2 days and extra travel time. Some Deal!!! what BS. I will never buy another accessory or recommend Koodo ever again!  
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Posted 2 years ago

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Dennis, Mobile Master

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I hope you didnt buy it.

I personally get my accessories via ebay or amazon.  Way better deals
He already put it on before changing the price. Will know better next time lol
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Dennis, Mobile Master

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Whats his name?
Usman was his first name. He even wrote it down on a card for me with his hours at his other location.
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Robert, Mobile Master

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I think the complaint will get in the good hands. They always do!
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Bernard, Official Rep

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@ Katherine we looked into the matter and it seem this happened at one of our Authorized Dealer. Someone will reach out to follow up and rectify matters. Thanks for your feedback!

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