LG Nexus 4 Unlocked not Finding Koodo Network

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  • Question
  • Updated 4 years ago
  • Answered
"your sim card doesn't allow a connection to this network"
Koodo Tech support just told me to due a factory reset, then this showed up. I cannot connect to the Koodo Network

Now I've done my research online

http://forum.xda-developers.com/showt...

1 or 2 problems:
1. Broken SIM card tray
2. Lost or stolen phone has been black listed
Neither is possible, bought the phone from Google Play directly (should be brand new, should) and also, sim tray is fine.

Additionally, I try to connect automatically to the Koodo network, and only "Rogers Wireless, Telus, and Bell" show up.

Where is Koodo?
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Mitch McQuoid

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Posted 5 years ago

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Zaphod Beeblebrox

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They told you to do a factory reset right away?
*shakes head*

I apologize if you have already done these steps.

Go to Settings...
More...
Mobile Networks...
Network Operators...
Search Networks...
It will search for all available networks. From what I read before it seems the automatic connection was tried and Koodo did not come up. Sometimes when you search for networks, it might come up. If that fails, technical support can check settings on the back end of things and see what is going on. A factory reset should never be done unless it is a last resort.
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Myke

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Have you tried doing a manual network search?
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Zaphod Beeblebrox

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For piece of mind, even though it might not be the case, check the IMEI at this link.

http://koodomobile.com/en/on/switch2k...
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Humberto Giambrone

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Is it possible it's the SIM card itself? Do you have another phone you could try the SIM in. Also, do you have another SIM you could try in your phone?
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Mitch McQuoid

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Tyler C, and Myke:

Thanks for your prompt reply, I did not want to do a factory reset, that's exactly what I thought, last resort, all my cached settings are there, and all obviously set back to default, big pain in the arse.

Tyler and Myke, I've tried both suggestions, unfortunately I cannot call customer support at this point because my only phone, this one, is obviously not functional.

I've tried calling with Google's free calls, but as soon as I click "6" for technical support, it says that all agents are busy and to try again later, I believe that Google free calls are not being taken "seriously" by their dialer system because they are a half-baked VOIP calling system, as such, their dialer system hangs up on me.

At this point I'll have to wait to use a real phone again, my parents should be home soon enough. But damn. This should be an easy fix.
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Mitch McQuoid

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My SIM tray MAY be broken, I doubt it is, I used a pointed wooden skewer to open it, but it's fine; couldn't find my SIM tool
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Mitch McQuoid

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@Tyler C | My IMEI number checks out
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Mitch McQuoid

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@Myke
Well it's probably not my SIM card, as it's a brand new Koodo Nano SIM, but I have yet to check it, remember, it was working this morning, maybe I'll try the nintendo 64 "blow it" technique, I'll clean it off and try it again.
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Paul Deschamps, Mobile Master

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Nano SIM is your problem the Nexus 4 takes a Micro SIM not a Nanos SIM. The iPhone 5 is the only phone that takes a Nano SIM
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Mitch McQuoid

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I did say nano, but I meant micro.
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Mitch McQuoid

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My sim card fits the slot, would a nano fit a micro slot?
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Myke

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I never mentioned a sim card? lol
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Mitch McQuoid

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sorry Myke apparently another guy @humberto, I stand corrected
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Mitch McQuoid

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Now, guys, is the Nexus 4 supposed to recognize that you've inserted a SIM card at the "now insert your sim card" screen? Cause it's not being recognized, the only option is, next, and no "oh, lookie here, your sims been inserted, now you can set up wifi" on the next screen.
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Myke

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Turn the phone off before you insert the sim card, then turn it on. In my experience, the phone won't recognize the sim card unless the phone has been off.
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Mitch McQuoid

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Thanks
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Paul Deschamps, Mobile Master

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I guess Myke had it solved awhile ago lol
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Myke

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:D
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Mitch McQuoid

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Well I guess it says "skip" instead of next, correction. And keep in mind that this is all upon doing another factory reset.
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Timo Tuokkola, Mobile Master

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Did you have a koodo account before you got the nexus 4?
Did you change the sim card to a micro sim when you got the nexus 4? (Not asking if you have the right sim, just if the swap was done when you got the new phone)
Are you sure that koodo has the correct sim card number registered to your account?
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Mitch McQuoid

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@Timo Tuokkola, good questions

I did not have a Koodo account when I first got my Nexus 4. They set up the account at the kiosk, and gave me a new SIM card at that time.
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Timo Tuokkola, Mobile Master

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If you have access to self serve, I'd still recommend verifying the sim card number they have registered. (Should be under the mobile phone tab). It wouldn't be the first time the stores have mixed up the sim numbers.
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Mitch McQuoid

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ok great
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quasarito

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Have you activated your SIM card? Also do you have the right APN settings for Koodo configured in your phone?
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Mitch McQuoid

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After factory reset, all the APN settings have disappeared.
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Zaphod Beeblebrox

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APN is generally just for data connection. It seems this device cannot connect to even the voice network.
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Mitch McQuoid

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hmm. well I'm at a stand still. factory reset a few times today.
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quasarito

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Check your phone's network type configuration:
On the dialpad type: *#*#4636#*#*
Then go to "Phone information"...
Check under "Set preferred network type" that you have "WCDMA preferred" selected.

Also make sure that under Settings > Wireless & networks > Mobile networks that you have "Use only 2G networks" deselected (unchecked).

I mention this because Koodo does not have a 2G GSM (fallback) network, but only HSPA+ (WCDMA) / LTE
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Mitch McQuoid

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No dice.
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Mitch McQuoid

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Solution Found:

Finally got back to tech support over another phone, turned phone off > popped out SIM > popped back in > turned back on > "success"

Key here people, apparently, is too turn the phone off BEFORE popping SIM card. I think prior to solving the problem Id pulled it out with the phone being on.

Solved.

As well, intermittent data disconnections fixed too, my original reason to call in to tech support.

Thanks for all the advice guys. Much appreciated
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Timo Tuokkola, Mobile Master

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Rachelle asked me to post her notes on the solution for her:
Turned phone off, popped out simcard for 10 seconds and then reinserted simcard. Powered phone up again and everything is working fine, even the original issue is fixed.
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Ahmad

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Unless it's an iPhone, your phone should always be off when inserting a sim card to ensure proper registration with the network.
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Michael Dupuis

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koodo uses telus towers and sometimes takes a while to change if at all. I had an unlocked blackberry from telus and it always said " welcome to Telus"
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Myke

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You're answer isn't warranted. The thread is over 4 months old with no activity.
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Timo Tuokkola, Mobile Master

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Not to mention that it has nothing to do with the thread topic.
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Paul Deschamps, Mobile Master

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And the reason your phone said welcome to Telus is because it was a TELUS phone and the software was that of Telus. what you were seeing was the splash screen which is part of the software and wouldn't change nomatter what network the phone was used on its part of the software of the phone.

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