LG Nexus 4

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  • Updated 5 years ago
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My husband just upgraded to the LG Nexus 4 . It will not receive MMS messages. Yes, data is on, and can send fine, but cannot receive. I had this problem when I upgraded to the Galaxy Ace, and had to take it in to get Koodo to fix it. They couldn't tell me what they did,so I cannot fix it on his myself.. the APN is correct as to the other questions I have looked at.
Help?!
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KellyR

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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Don't know if it will help but try going into the messaging app and press the menu button - then settings and make sure auto retrieve mms is checked off.
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KellyR

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Yep, that's checked :) Thanks for the idea. Not sure why we keep having this issue. It would be nice if they knew how they fixed mine when it happened. Can send MMS but cannot receive :/
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MatB

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If you have unlimited SMS/MMS, Check on your Self Serve if Data has not been blocked by Koodo on your account, increase MMS limit in Messaging Settings, get rid of unwanted messages from your Inbox, Verify MMS settings in your APN are correct:
MMSC: http://aliasredirect.net/proxy/koodo/...
Proxy server: 74.49.0.18
Port: 80
MCC: 302
MNC: 220
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KellyR

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I do have unlimited. Data isn't blocked from what I can see. My MMS limit is 60 ? Only have had the phone since saturday. First time trying to send a MMS was last night.
APN are correct ..
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MatB

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You've tried everything so far, call Tech Support for further help, they will reset your MMS profile and check if there is an MMS block on your account.
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Paul Deschamps, Mobile Master

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Anther thing that I don't know if will help but worth a try lol. Go into the phones settings and try deleting any other APN settings for other provider other than Koodo, so just leave koodo there by itself.
Also make sure in your APN settings that APN type has mms enabled so it reads default,supl,mms
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KellyR

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Weird eh. My mom and I have the same phone .. the galaxy ace ..hers worked fine..but mine couldn't receive pics.. i spent 45 min at Koodo, and they finally got it to work, but couldn't tell me what they did.. *sigh* guess it's back to Koodo I go..lol
Thanks for trying!
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Paul Deschamps, Mobile Master

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Ya didn't think that would do anything at all. I think you'll have to call customer service /tech support and have them check their end, it's gotta be on their end.
Only other option I'd try is power cycling the ohone but again that probably won't help. Call koodo it's gotta be on their end.
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KellyR

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Thanks!
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Paul Deschamps, Mobile Master

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NP sorry I couldn't have been more help, I don't like when I can't figure out someone's issue :-( If you figure it out please do return & post the solution if you could that would be fantastic, Thanks.
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KellyR

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I will for sure. Hopefully I can run over to a location later today. Maybe I'll get someone who can actually tell me what was wrong and how it was fixed this time lol
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Timo Tuokkola, Mobile Master

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Do you get any indication that someone has sent you a message or do they simply vanish into the ether? If they won't download it's usualy a phone issue, but if they never arrive it's typically the network.
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KellyR

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It just vanishes into thin air
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Timo Tuokkola, Mobile Master

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Call tech support. Have them log a ticket. The problem isn't with the phone.
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KellyR

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Thanks!

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