• 1
  • Question
  • Updated 1 year ago
  • (Edited)
Iam just curious about my LG G5 phone, I have some doubts that it is not really new. My question is can koodo resell the returned phones that people don't satisfied with directly to other customer or there are some rules.

Thank you
Photo of harith


  • 100 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
They can and do but yes there are rules. They can't be sold as new, the phone and packaging would be clearly labeled that the device is certified pre owned, and In self serve the device would show as pre owned. The cost would be less for a pre owned device.

What makes you think it's not new?
Photo of Bernard

Bernard, Official Rep

  • 80,864 Points 50k badge 2x thumb
The box would have to have a "Certified Pre-owned" sticker on it. "Opened" boxes go through full certification before they can be put on the market at a discounted rate.