LG G3 - No Option to Answer/Decline Calls

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A few weeks ago I picked up the LG G3 for my wife. The phone has been working great for the most part, but frequently there is no option to answer or decline incoming calls when locked. All she can do is let it ring until they hang up, or it goes to voicemail. Any suggestions? She is getting very annoyed with this phone.
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Caper800

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Posted 2 years ago

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Chad Burr, Mobile Master

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Hi often does she turn the device off and turn it back on l"?

I would suggest doing that daily
If that doesn't help

I would try a factory reset first and if that doesn't solve if, time to get warranty service
(Edited)
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Navdeep Singh

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Hi,

Please try to update the software of the phone first and then restart the phone. Go to play store and then myapps, try to update all the apps which require update.

hopefullly this works.

At last you could try the factory reset.

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