LG G3 - No Option to Answer/Decline Calls

  • 1
  • Question
  • Updated 2 years ago
  • Answered
A few weeks ago I picked up the LG G3 for my wife. The phone has been working great for the most part, but frequently there is no option to answer or decline incoming calls when locked. All she can do is let it ring until they hang up, or it goes to voicemail. Any suggestions? She is getting very annoyed with this phone.
Photo of Caper800


  • 272 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Hi often does she turn the device off and turn it back on l"?

I would suggest doing that daily
If that doesn't help

I would try a factory reset first and if that doesn't solve if, time to get warranty service
Photo of Navdeep Singh

Navdeep Singh

  • 470 Points 250 badge 2x thumb

Please try to update the software of the phone first and then restart the phone. Go to play store and then myapps, try to update all the apps which require update.

hopefullly this works.

At last you could try the factory reset.

This conversation is no longer open for comments or replies.