Let original poster determine if the question has been answered

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  • Idea
  • Updated 5 years ago
I've noticed that there are many posted questions are marked as "answered" when they really have not been answered. Who makes this choice?

I think that this is important as it may make people stay away from the topic and then the answer will never come. I don't always click on topics that are marked as "answered".

If this is something on Get Satisfaction's end, then please do forward this to them.
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Ivan, Mobile Master

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Posted 5 years ago

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RudyW

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What if the original poster doesn't mark the post as answered when it really was? Who would do it then?
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Chad Burr, Mobile Master

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Moderator s only. have that ability
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Ivan, Mobile Master

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I know that only moderators have that ability and therein lies the problem.
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Zaphod Beeblebrox

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Totally valid suggestion. I have seen some past posts, just like ile2010, where they have not been answered, or answered incorrectly. I can't give any specifics, unfortunately, but they do exist lol
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Marcus Fenix

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How many original posters come back after their question has been answered? Not very many. I believe this would be something that Get Satisfaction would need to implement as well. I don't think Koodo can set the permissions directly.
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Ashley

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Hey ile, I can confirm that this is a Get Satisfaction feature - only moderators can mark a question as answered. While I understand that it may be frustrating to see your question marked as answered when you don't feel as though it was answered properly, moderator privileges work best when there are few people with them. What we can do is be more careful when marking questions as answered in the future.
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Ahmad

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Hey ile2010, could you post some actual links to questions that weren't answered properly and were marked answered? If this problem is as widespread as you say, we certainly don't see it at the moment
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Paul Deschamps, Mobile Master

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It seems to usually get archived right away if an actual koodo employee answers it because they are the final word & sometimes by Mobile Masters if they feel 100% that the answer another poster has given or them is 100% correct & nothing needs to be added. This seems to help prevent clogging up questions with many unneeded answers just because ppl seem to want to be heard.
I have noticed however that in some question posts the answer is given & then for some odd reason a MM will repeat the exact same answer I've given before the archive it. The older MM don't do this they just simply see that I or someone else has given the exact answer & they archive it with no need to repeat the answer already given. I'm not sure why some MM feel this is needed but it's not in my opinion, but that's just my opinion.
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mattjs

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If that's how you feel Kid then that's how you feel, you're entitled to it and should be able to express that. I'm sure others feel the same way. It's very 'cliquey' around here at times I've found with some of the regulars.
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Chad Burr, Mobile Master

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TBH I have never used the archive button but I have marked questions as answered. And I find it insulting you would think were shills for management to use to conduct some covert archiving. The truth is our liason (yeah i said liason) has told us to just keep doing what we were doing including giving our honest opinion even if that meant unlockibg or rooting a phone. It's not some illuminati plot Hansy.
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Paul Deschamps, Mobile Master

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I'm not part of a clique just like I have been called an Android fan boy just because I don't like anything about iPhones or Apple &the way they do business & even though I talk highly about parts of every other OS I'm stilll called a fan boy which makes no sense. I speak the truth & don't care if someone doesn't agree with me. I say the odd bad thing about koodo & the only thing I won't comment on is if I see a post that I feel is a girlfriend or boyfriend trying to hide things on their phone from their partners. I don't agree with liars and cheaters and so I won't post but I don't hold back from saying bad things if I feel something koodo does is wrong or If a device they sell is garbage I'll say it, I don't suck up to koodo or anyone on here for any reason.
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mattjs

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Chad, I haven't even addressed you in this thread, I'm not sure why you're finding my comments "insulting". In regards to archiving the thread, I never said it was a mobile masters who did it, I said it was Ashley in this particular case. In fact, I made it a point to specifically say Koodo employees. Regarding the mobile masters, I've never insinuated that you're obliged to answer a specific way, however, in order to be a mobile master in the first place you would have a favorable opinion of Koodo (Koodo isn't going to make someone a mobile master that constantly slags them off), so in that regard it's obvious how a question of this specific nature would be responded to (I never said anything about rooting or unlocking a personal phone - those actions have nothing to do with Koodo anyways). Additionally, if you think my assessment of the situation is wrong, that's cool, tell me why and let's discuss it, but I could do without the belittling Illuminati/conspiracy seeking comments.
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rikkster, Mobile Master

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I will have to give credit where credit is due. During the Bring Back Per-Second billing debate back in February 2012, Koodo along with Get Satisfaction decided to leave this thread/debate open for five months, which acquired more than 700 responses, the majority of responses were not favorable, yet the thread remained intact throughout its entire five month period. The idea behind this was to try and generate enough of a reaction to get Koodo to change back to per-second billing. The thread was archived in mid-July 2012.
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mattjs

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I don't know if I'd go as far as to give Koodo a Kudo in that particular situation, bit I guess it was a nice gesture. I mean, it was a VERY active thread, probably the most active thread I've ever seen on here, so I don't see why you would need to 'archive' something that people are actively interested in and commenting on.
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rikkster, Mobile Master

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It's old hat. Time to move on. The majority were regulars (myself included) voicing our concerns and very few new people were contributing to the cause. If anything, Koodo/Get Satisfaction treated the matter fairly by allowing the thread to carry on for as long as it did. I don't see the point of continuing the per-second billing discussion as it has simply lost it's momentum and no one appears to be interested in the topic.
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Bernard, Official Rep

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Folks, let me try to shed some light on the discussion here. We opened the "community" to customers for a couple of reasons. It's a great way to provide a platform to them where they can voice their praises, concern and the likes. It is also an easy way for them to find answers to almost all questions relating to our products and services.

As you know there are 2 ways people do that. They type a question in the search bar and see if it had been answered before. This is how the vast majority of our customers use the site. In order to serve up the most relevant answers and make the search easy we archive posts to reduce the "clutter". What we want to minimize is for questions to generate 20-30 threads. It makes finding the right answer more difficult. The algorithm of getsatisfacion is decent but not the most sophisticated.

Our archiving process is still in its infancy, but we try to remove posts that are unique or very few people would search for in the future. The process does not include automatic elimination of negative reviews. You can look at our Facebook page and contrary what some people believe, based on what most other brands tend to do, we don't not remove negative post as long as there is no overt swearing or anything like that. Same situation here. We actually welcome fair criticism as it helps to fix things that we might not have thought of or simply screwed up. But, as you can tell there are over 5,000 threads and we believe that can easily be reduced to at least half to help those who using the search function.

If people don't feel they find their answer through search, they proceed to post their question and either the community or our reps provide an answer.

There is no sinister method we use to artificially project ourselves better than the public's perception. :-) I hope this help a bit in understanding what is going on.
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mattjs

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I appreciate the clarification. In regards to the situation at hand, it was an issue that had just happened in the previous 24 hours, and it was answered and then archived instantaneously, so my initial reaction was "hmmm, weird, I guess they didn't appreciate the content", as I've posted other questions that had been answered without being archived. Anyways, good to hear some official feedback.
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Bernard, Official Rep

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As I mentioned Matt....growing pains :-) That said archiving doesn't delete the post and I'm 100% sure the person who asked the question was happy someone reached out to them with an answer.
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Ivan, Mobile Master

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I feel like we've gone a bit off topic here. Here are two posts regarding the same issue. The latter was posted by me.

http://community.koodomobile.com/kood...

http://community.koodomobile.com/kood...

Participants in both threads have stated that the issue persists. I'm sure that it's an app issue that no community response is going to solve but marking these topics as "answered" gives the impression that there's no problem whatsoever.

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