Less Silly Red Tape

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  • Idea
  • Updated 5 years ago
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If a person has their Government issued photo ID with them at the time of applying for a Koodo account, there should be no need to have the physical SIN card with you. I recently travelled 30 minutes to a store only to find that I didn't have my SIN with me even though I had sorts of photo ID, as well as knowing my SIN from memory. They would not serve me and ultimately lost 3 prospective new accounts as I was not about to travel 30 minutes back to my home and then 30 minutes back to the store. Silly.
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Paul Foote

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  • silly

Posted 5 years ago

  • 3
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Sophia, Mobile Master

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Hi Paul,

I'm with you all the way re red tape, I hate it too! Unfortunately it is a necessity these days to prevent fraud... all carriers ask for the same ID types now. I'm afraid you can't get away from that anywhere... it's not just Koodo.

It doesn't have to be your SIN card, any two valid pieces of ID will do, see http://community.koodomobile.com/kood...
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Simonbelmont

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That sucks bro but did you read up on what Koodo takes for ID? I'm pretty sure they require 2 pieces of ID, one of the being photo ID. 1 form of ID just isn't enough because of the potential for fraud. You may feel that this is unfair to you but the rules apply to everyone.
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Zaphod Beeblebrox

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The SIN should never be asked for unless there is NO OTHER piece of ID to give
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rikkster, Mobile Master

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See section 11. Click image to enlarge.



Source: http://www.servicecanada.gc.ca/eng/si...
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rikkster, Mobile Master

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Koodo just lost three prospective accounts, so nobody wins here.
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mattjs

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When I signed up with Koodo I actually had the opposite experience of the OP.

I was walking through a mall and saw a koodo kiosk, so I decided to give them a try. I only had my DL (as a health card isn't valid ID), but I verbally gave the rep my SIN number, and he put it right through.
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Zaphod Beeblebrox

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From what I understood, Paul had other ID with him...I wonder what kind of ID he had...
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Simonbelmont

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Rikkster, so it's Koodo's fault that Paul didn't have sufficient ID? In today's age 1 piece of ID is not enough, even if it's a Government issued ID.
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rikkster, Mobile Master

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Had the exact same experience as mattjs. That's why I find this incident rather perplexing. I'm not laying blame. Paul had the required photo ID and he could rattle off the SIN number and if need be, he could produce other forms of photo ID to verify his identity.

I think the rep could have been a little more lenient in this case. While everyone is concerned with fraud and rightly so, identity theft continues to be a serious problem as well. The photo ID and verbal SIN number should have been sufficient.
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Matthew Mascioni

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I brought Photo ID and my SIN card, and I was still disallowed because I wasn't 18 (just a little humiliating). I set all the payments to go through me, but I have to have my dad doing the credit check. The red tape is unfortunate, but I guess it protects against fraud. Fraud only messes up service for customers who are genuinely paying for it, and while it is irritating, I value Koodo for protecting against it.
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rikkster, Mobile Master

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That's the law. You were still considered a minor at that point.
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Jorden, Mobile Master

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I've seen the Telus system before (Assume Koodo's is similar). When a rep punches in the clients information they don't see any of the verification, the store I was at did require the cards in store for fraud reasons. Maybe some stores don't and it's not a blanket policy, but if Identity Theft wasn't a huge issue, we wouldn't have to worry about these things.
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Ivan, Mobile Master

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I didn't provide my SIN when I signed up. I prefer to use a credit card as my secondary ID when doing anything that requires a credit check.
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Arianne

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Anyone can rattle off a SIN number, and unfortunately, lots of IDs can be easily duplicated. It is to protect your identy that Koodo shops request the actal card. Not to mention, you can use a credit card in place of the SIN card.
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rikkster, Mobile Master

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Be pretty hard to just think up a SIN number out of the blue, that just so happens to match all of your other identification, unless of course it were stolen. In that instance though, it would be your responsibility to report theft of any sort of personal identification to the authorities immediately.

It's also why Koodo asks for specific types of ID that are difficult to reproduce or counterfeit, such as a driver's license or passport. Paul produced photo ID, it's not that hard to cross-reference the SIN with a driver's license or any other government issued ID, to find out whether someone is being untruthful about their identity.

The reason they ask for it is not to protect your identity per ce, it's simply a business practice to establish who you really are and to perform a credit check.
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Mel

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I was able to use my drivers licence and my visa card....

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