Lazy Koodo staff at Marlborough Mall

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  • Question
  • Updated 1 year ago
  • Answered
I went to Koodo Marlborough mall to report my lost iPhone 7 and did nothing. Afar from telling me to call and blocklist the phone
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charie ann marie sales

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  • frustrated

Posted 1 year ago

  • 1
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David, Mobile Master

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Yup! You can report your lost phone, and suspend it through self-serve from the comfort of your home. Retail staff really have no involvement to manage your account for you.
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Robert, Mobile Master

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Hello Charie,

What could've made your experience at the mall better?
I would had expected them to offer their phone so I could call Koodo hotline number since I had specifically told them that I dont have phone and I was at work and no internet access. I was even the one to ask for Koodo's number.
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Bernard, Official Rep

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I would have expected the same Charie! I will contact the store manager to provide your feedback. Please accept my sincerest apologies.
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Dennis, Mobile Master

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And tell the store manager to stop telling customers to call in when they could have done this via self serve