Late bill, No service

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  • Updated 12 months ago
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I was three days late on my bill, and my service was cut off without notification. two questions, how much do I have to pay for being late in paying my bill, and how long before service is back (I just paid the bill)
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Sophie Yang

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Posted 5 years ago

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Daniel Kim, Mobile Master

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The late charge will be 2% of your bill. idk how long it will take for you to get service again.
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Mayumi, Mobile Master

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Call Koodo at 1-866-995-6636 from any phone and tell them you made the payment.
They will fix your problem.
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rikkster, Mobile Master

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Hi Sophie,

For future reference, sometimes it helps to call ahead and let the rep know you may be experiencing difficulty with your bill payment or that your bill payment may be late. Never wait until the last minute. Since your service was disconnected, you may still get charged a reconnect fee of $35.

If it's a one time occurrence and you pay your bill on time on a regular basis, or a situation came up that was beyond your control, explain this to the rep and he or she 'may' be able to cut you a break. No guarantees though. Don't get angry or make demands over the phone, be polite and you might be pleasantly surprised and if not, chalk it up as a lesson learned.
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Dayne Croucher

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hey you guys cut me off 2 days after i  paid my bill i have no service im switching to rogers you are absolute garbage
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Dayne Croucher

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hey troll you're customers all you want man
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Mathieu, Mobile Master

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I'm not a Koodo employee, and am not trying to troll you at all Dayne. 

You will need to call Koodo Customer Service, they close at 7pm local time today so you might have unfortunately missed them already!
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Dayne Croucher

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fantastic!
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EM Borsato

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I can not beleive how rude and sarcastic these so called koodo employees are. It makes me want to leave after many years with koodo
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Timo Tuokkola, Mobile Master

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If you're referring to comments on this thread, the only comment from a koodo employee is the one from Daniel, all the way at the end.
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Dayne Croucher

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plus you have been disobeying our contract
(Edited)
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Dayne Croucher

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and i can't even call your support number.
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Dayne Croucher

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military field ex had no service for 2 months but hey good job you guys are on top
(Edited)
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Papaxiong Boots

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Will late payment jeopardize credit history?
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Daniel, Employee

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Hi Papaxiong! Your credit rating is based on many factors, such as how you make payments for utilities, credit cards, mortgage, etc. Here is more detailed information from the government of Canada on that: http://koo.do/29JbwK2 :)

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