Late Payment Charge

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I got late charges finw while I already set my bank account pre authorized payment, I am trying to call the service center but no reply, what should I do ??
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Mohammed

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  • Fraustrated

Posted 2 years ago

  • 1
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Paul Deschamps, Mobile Master

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Your first payment after setting up preauthorized payments needs to be done manually as it takes a full month to kick in.
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Mohammed

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But that was not shown, why should then set the preauthorize payment, also why should I have a bad credit history because of that ??
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Dennis, Mobile Master

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When you first register for pre-auth, it says this on the webpage
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Mohammed

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I called Koodo and they have removed the late charges and I payed already through my credit card
Thanks alot
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Dennis, Mobile Master

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Glad it's all worked out
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Mohammed

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I am ready to pay my bill but want to remove the late payment charges and the record from my history
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Josie, Employee

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Hi Mohammed, I see that you spoke to one of our reps about this earlier today.  Glad it got resolved.
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Mohammed

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Yeah thanks alot already solved