Late charge even if I set up Pre-authorized Debit???

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  • Updated 8 months ago
So I set up a Pre-authorized debit for my Koodo account, and when I think my bill must have been paid automatically, it actually ISN'T and I am now charged with a late fee. 

I go back to Koodo self-serve and see "The total amount due will be charged to your credit card 15 days from your bill date," which means it will be paid 15 days AFTER the due date.

What kind of nonsense is this? Shouldn't a pre-authorized debit take effect immediately?
If it doesn't, what's the point of setting up one? The late charge is only a dollar something, but I still don't get why Koodo makes their system this way and have people getting charged with an unreasonable late fee. 

Where should I take this to, to get the late charge taken off?
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Adam Friesen

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Posted 8 months ago

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Cory

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Your bill date is not your due date, so 15 days after is not late. Sometimes you need to make the first payment manually before auto payment kicks in. I'm not positive that applies to Koodo, but I know it does for other carriers (Rogers).
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David, Mobile Master

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Yes, first payment needing to be made manually has been discussed many times here. Clarity on this issue for new customers would be nice to see.
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Ranjan, Official Rep

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Hi Adam - Cory is correct. Your bill date is the day your bill gets issued. The due date is typically within a month of the bill date. When you set up pre-auth. payments, the confirmation message also reaffirms that it can take a full bill-period for the change to take effect, so your next bill should be paid manually/as you had before. 
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Timo Tuokkola, Mobile Master

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More specifically, the due date is typically about five days before the next bill date, to make sure that any payments made right on the due date have time to process before the next bill comes out.
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Adam Friesen

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So I've just paid the bill that remained unpaid until today with a Different credit card other than the debit card I set up the preauthorized debit payments with. In such case, does the pre-auth. payment not kick in and do I still have to pay manually again?
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Timo Tuokkola, Mobile Master

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If you removed the information used for the preauthorized payment, then yes. If you did not, then no.
(Edited)
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Adam Friesen

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Thank you for your help!