lanaudiere service is down ! Why ?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

No service in Lanaudiere, Qc. Why ?
Photo of Daniel Rousseau

Daniel Rousseau

  • 92 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb

There are currently no reported outages on the Koodo Network, please try the following to resolve your issues:

1)    Make sure airplane mode was not turned on by accident. If it is not, then continue reading!

2)    Turn the phone off; Remove the SIM card from the device as well as the battery (if the phone has a removable battery). Let it sit for a few minutes and then re-assemble the device, power it on and see if it works. If not, continue reading!

3)    Verify your phone’s APN settings by using the following Koodo website’s information:  If it is still not working for you, keep reading

4)    Verify if the phone has any available updates, sometimes there might be a bug that causes this kind of issue that is fixed in an update. If it is still not working, keep reading!

5)    This step is one of the less favourable steps and it is a factory reset on the device. Doing a factory reset can help resolve little glitches that the phone may have now. Doing this though will result in you loosing all data on your phone, except any data on an external memory card (with the exception of apps, apps will be lost regardless where they are stored). Hopefully, after a factory reset your device will work. If it is not, move on to the next step.

6)    At this point you are going to want to contact Koodo for further troubleshooting steps that surpass our expertise here on the Koodo community, they may try to get you to try another SIM card or be able to send your phone to get repaired (if it is still under warranty with no obvious accidental damage, it will most likely be free. If it is not under warranty, they will send it off and you will get a quote which you can choose to refuse and not be charged for anything.). To contact Koodo at this point, do not use your mobile phone, use a different phone using the number: 1-866-995-6636


Hope this helps! Have a great day!
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Daniel, we are aware of a network outage in your area. Our technicians are hard at work to resolve this as soon as possible. We thank you very much for your patience.
Photo of Maude Baillargeon

Maude Baillargeon

  • 80 Points 75 badge 2x thumb
No service for me too. I live in Joliette. Nothing for more than 3 hours. Samething for those who have Telus, Bell too.

This conversation is no longer open for comments or replies.