I would like to give kudos to Koodo customer service. I just called them to cancel my old phone from my account and spoke to Josee. The wait time was not very long, like under 5 minutes. Josee told me that she would have to transfer me to the cancellation department, I guess I had the wrong department(oops) but she did help me to link my new account and old account for the Self Serve before transferring me. Thanks for your help Josee, you were awesome. The wait to be transferred was not too bad either, my whole phone call was only 13 minutes long. June at the cancellation department placed me on hold to process the cancellation but we were disconnected. SHE CALLED ME BACK RIGHT AWAY.. WOW. I was so impressed and thankful I would not have to call back to make sure it was done. Thank you June, you were awesome as well.