Koodos to Madisson Hernadez

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  • Praise
  • Updated 6 years ago
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Please commend Madisson Hernadez for all her wonderful assistance she provided this evening.
Upset over the increase in my bill, she took the time to carefully review & discuss my airtime usage. I explained my resistance to texting using my older Samsung flip phone since the theft of my Samsung Nexus in April. Punching letters is more difficult & time consuming with smaller letters on little keys. Also, vision difficulties at age 61 (particularly by evening) interfere with texting tasks. Madisson indicated her understanding, but texting would save me $. She suggested later in Sept revisiting Koodo Smartphone promotions/options. Understandably, upgrading to a more progressive device would make texting efforts easier.
I also appreciated her acknowledgement of my long standing loyalty to Koodo & giving a one time price adjustment. A Client Service staff member like Madisson definitely contributes to Koodo customer retention. .
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Betsy Spicer

  • 70 Points
  • happy

Posted 6 years ago

  • 1
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Vincent

  • 12,188 Points 10k badge 2x thumb
Hey Betsy!

Thumbs up to Madisson!

We’ll definitely pass it on to her superior.

Thank you so much for sharing your customer experience!

Have a great day :D

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