Koodos support service is the worst service that I ever dealt in my entire life. Calling in Prominade mall ( Ontario, Canada) place that I bought the phone , my new phone is freezing and a seller name MATHEW , was making fun with me , I felt bullied by this horrible individual, I have called customer service and absolutely NO SOLUTION , Yesterday Customer support guy named Ivan ( Location Salvador) was lying to me , (March 7) , today I had another "Manager"name Emily, talking very abruptly and so firm , like a police officer. Very unprofessional , I will try again one more time and I will go away from KOODO. In my work place I have to do with almost 100 people every day. I will make sure that let everydoby know about my experience with Koodo.