I have just cancelled the Koodoo phone I got for my son and recommend that no parent gets a phone for a student. After 3 long telephone calls to Koodoo during which I was assured that he was now able to upgrade his phone without me present (he studies in another province) and 3 visits by my son to the Eaton Centre Koodoo store in Montreal, we have not managed to do this. The head office staff on the phone do not seem to know what they are doing, and the Eaton Centre staff told us it was against the law for them to do what the head office staff said to do. Then the head office staff said that the people in Quebec were wrong about the law. Someone is lying or incompetent or both. What a waste of time! He wanted to stick with Koodoo but they have just lost another customer, and probably more as I will tell everyone to keep clear of Koodoo. Final insult, I asked how I get customer feedback on my complaint and was told there was no way to do this at Koodoo. How do you improve the service if you don't give any feedback?