Koodoo account HELP!!

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  • Question
  • Updated 5 years ago
  • Answered
I set up my sons prepaid account yesterday and have not yet received a conation email?? And I cannot log in because it is saying this phone number is invalid? Seriously?? Try phoning Koodoo and they wanna charge $5 just to talk to someone?? Already not impressed. -_-
Photo of Eliza William Payne

Posted 5 years ago

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Paul Deschamps, Mobile Master

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Did you check your spam folder in your email?
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Timo Tuokkola, Mobile Master

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Once again: There Is No Charge For Talking To Customer Service Or Technical Support. Charges only apply if you want them to make a change to your account that can easily be done through self serve.
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Sophia, Mobile Master

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Eliza, just to satisfy my own curiosity, where does this idea come from that calling Koodo costs money for prepaid customers? I have seen this remark so often and as Timo said, this is simply not true. Go right ahead and call them to sort it out :D

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