Koodo Service Billing issue

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  • Updated 3 years ago
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Why am I being deducted minutes for my incoming calls? Why did KOODOO debit my account before the prearranged date? Where did my 468 mins go in just over a week on my newly upgraded base plan of $35. Why am I being charged for data I'm not using yet is showing up in my usage history?
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Posted 3 years ago

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Photo of Khaleila


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Hey Karin,

I would suggest that you give us a call as we don't have access to your account information here. Simply dial *611 or 1-866-995-6636 and a Representative will be able to take a look at your account and see whats going on. Thank you.

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