koodoo app/online data reads a lot lower than phone the whole month?!

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my husbands phone states hes at 745 of his 750mb of data. when i go online and on my koodoo app it says just over 500. which one is it?!
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Hannah Love

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Posted 4 years ago

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Jorden, Mobile Master

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The Koodo app will always be the most accurate, however it can sometimes take a couple hours to update.
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Curtules

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Make sure the dates in the data usage graph match those of your billng cycle. That way it will be as accurate as possible.
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Timo Tuokkola, Mobile Master

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The phone will also track data used by things koodo does not charge for, such as picture messaging and the koodo self serve app.
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Hannah Love

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Everything is matched up correctly on the phone to our bill.. my husband didn't use his phone since he was out on a mission with the army for a week. Before he left he was at 701 out of 750mbs allowed. When he came back I told him the app said he had only used 540. That's a HUGE difference. Now its still under the 600 and his phone limit has been reached.
He doesn't use the self serve app and only uses the picture messaging probably one-three pictures a week of our daughter.

normally it's pretty close to what he actually uses but almost 100mb?! why am I paying for 750 and he can only use 600!?

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