koodomobile.com done broke :(

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  • Updated 3 months ago
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canucks4life

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Posted 3 months ago

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NorthernRaven

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Not so much broke, since they've got an animated page explaining they are updating the website content.
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canucks4life

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They must be getting hammered with $100 online referrals and PM $40/6GB migrations double whammy.
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Dennis, Mobile Master

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Looks like it's being updated
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NorthernRaven

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The current special pricing on plans (the $45/2GB and related specials) is probably expiring and they are loading updated site pages.  If you look at Virgin's plan page, for instance, their matching $45/2GB family of specials is gone now.
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canucks4life

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Too bad no timeframe was posted...oh well guess we shall see what another day brings.
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NorthernRaven

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Of course, to still be offline at 8:25 (Atlantic) is just embarrassing...
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NorthernRaven

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Looks like it came back up while I was writing that.  But now there's a big banner that says "Heads up! Due to the high number of recent orders, your phone may take 10 business days to be processed. Sit tight! We're working as fast as we can."
That's not embarrassing, that's ridiculous!  I was about to order a phone.
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NorthernRaven

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Well, call it what you will, but if I have a $150 credit if I make the order online, but only $110 if I do it through a store, what's the reasoning?
Do stores (kiosks, I guess), actually have stock of iPhones, or just display models and only act as a way to put an order into the online delivery system?
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Bernard, Official Rep

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What name is the account under? 

Of course they have stock. 
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NorthernRaven

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Can you confirm that if someone showing the $150 online credit (and no current tab) goes to the Koodo store and upgrade to (say) an iPhone 7, they will only get a $110 credit?  You haven't given any reason for the difference.
I can confirm I see $150 (plus any additional activation credits for a specific phone) in the online checkout procedure.  Koodo apparently doesn't sell iPhones outright online (no "retail price" option, unlike Android phones), so this is with the Tab Medium selected.  What happens if you go to a store for an iPhone - are they accessing your account and doing the same thing, setting up your existing account with a Tab and applying a $110 credit instead of $150?  

The wording in the little popup (from the "start") on my online account says: "You have an exclusive upgrade offer since we recently made changes to your Positive Tab. Visit any Koodo location and upgrade for a phone discount of $110. Or upgrade ONLINE with the Tab and get $150 off of any phone!

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David, Mobile Master

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If I recall, the Tab was converted to a direct dollar amount when the Tab ceased to increase. If you chose to order online, Koodo gave a bonus to $150. In the case under discussion, it would appear the positive Tab at time of conversion, was $110.
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NorthernRaven

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Yes.  So the way it would have worked, the finance types would have said, "we're okay with $150, based on our overhead for online orders (the cheapest type, presumably).  For store transactions, we incur additional overhead, so it will only be $110".  That's the definition of margins.  Presumably since this is existing customers not bringing in additional revenue, they want to defray some ($40, in this case) of the bricks-and-mortar overhead they are willing to eat for new recruits.  

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