Koodo says I don't have money on my account, but I do!

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  • Updated 4 years ago
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Hello people.

I got a text from Koodo saying "You don't have enough money in your account to renew your plan."

But I do! I use the $15 prepaid plan, and I have $15 on my account.

What should I do?
I have boosters there, and I don't want to lose them.
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Bruno Marques

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Bruno,

That is odd, if you have sufficient funds and you got that message, you should give Koodo a call (*611) and they'll be able to sort your account out.

No worries about losing your boosters for another 90 days though - there is quite a nice grace period :)
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Jonathan I, Mobile Master

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I'm not an expert on prepaid but if you have the funds in your account then it should be good to go. I would call customer service to confirm.
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Bruno Marques

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People,

Thanks for the advises. I called *611, and the operator solved my problem.

All the best :)

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