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I am in real need of desperate help and need any suggestion I can get.
Two weekends ago (March 22) I purchased the iPhone 5C 16GB with Koodo from The Mobile Shop. It was a great phone and I totally liked it, nothing to complain but I felt like I was craving the iPhone 5S and wanted it instead.
So last weekend (April 5) I went back to The Mobile Shop and exchanged it for the iPhone 5S. The person working there was rude and told me that this will be my last return and I can't exchange or refund anything (I didn't agree with this since I am buying a new device I should be getting a new return policy for it, the old one doesn't apply again).
So I brought home the phone and used it, and the lock button seems to be looser than ever and seems to curve right in. I confirmed with many sources that the phone shouldn't be like that and I have a defective product.
So I called Apple and made an appointment with them to show it and whatever they do, which is going to be on this weekend. Apple simply told me that I had a return policy and I could just return it back to the store and get my money back, however, I am not able to since the person said I won't be allowed any more returns/exchange.
Apple told me to call Koodo customer service and explain the situation, and they will make a special request or exception, but I am unsure of what to do. I need any help or suggestion that I can get for this.
Just my opinion, but it also seems like that the phone doesn't have enough storage space for my needs since it is 16GB and I need something larger, and Koodo doesn't offer that anyways. So any way if I can get a return on this thing I would appreciate it.