koodo plan

  • 5
  • Idea
  • Updated 4 years ago
  • Not Planned
Long term Koodo members (ie.4 years or longer) should get a special discounted plan with more data.
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S Bot

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Posted 4 years ago

  • 5
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Rocky Balboa

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Sounds great but Koodo likes to keep equality with their customers. They generally don't like giving 1 partiular customer a "special" rate plan and excude the rest. This would make current customers irrate and probably lead to cancelation for mistreatment or something. Anyways, I don't think you'll see this implemented since it's a can of worms Koodo won't open.
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Dennis, Mobile Master

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Unless those people are living in SK, MB, or QC. :p
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Ivan, Mobile Master

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+1,000,000 internets for Dennis.
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Ivan, Mobile Master

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I'm in favour of loyalty programs, but also feel that this wouldn't sit right with new customers. I much prefer a reward point system.
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29x9

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One great idea would be to take principals of Air Miles, the longer you are or the greater your bill is the greater amount of "Points" you accumulate. Now taking in "point" system and adding Fido Dollars concept, potentially older customers can gain more "points" allowing them to do things like a) pay there bill with points. b) get a new phone. c) put points towards an add-on. This would work great for everyone. Since its fair, the more you stay with company the more points you can get. As said before Air Miles and Air Miles Gold are two different point tiers.
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S Bot

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It could be done through a private call or email. People are already getting "secret" deals when they call to "cancel".
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S Bot

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If you want to blow smoke... Go have a dart :)
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Jonathan I, Mobile Master

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I have a Dart already, thanks. It's a pretty nice car.

I have never smoked once in the 24 years I've been alive, and never will.

Again I say: they don't do retention plans in the traditional sense ie; Rogers or Telus "making up" plans, adding discounts of a fixed $ amount or a %, etc. to keep customers. Koodo might be able to provision recently expired plans (like a channel care rep did for me a few weeks ago and gave someone the $52 Unlimited/1GB plan despite the fact that it was already gone) but they aren't giving anyone the old $35 CityKoodo, for example.

Disclaimer: I work for a multi-carrier cell phone company. I have talked to the loyalty and retention departments at Rogers, Bell, Telus, Virgin, Fido, and Koodo. I am fully aware of what they're all capable of doing for us/the customer (and will not do), especially since the whole 24 month thing rolled around.
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S Bot

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No they were however, reducing $13 from our current plan as promotion in the past. Kd also is willing to eliminate your current tab balance 100$+. It was just a suggestion they should look out for older contract members. Something to lock in those 24 month contracts. I didn't realise when koodo asked if I had input it would be Critiqued by a bunch of "Master's".
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Jonathan I, Mobile Master

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Perhaps they gave you a cheaper plan that was out at the time and made it seem like a retention discount? That's all I can think of... because I've called loyalty many times and the most they do is try to provision older plans or reduce/wipe Tabs (like you mentioned) to get upgrades because they're already a "value" brand vs. Robellus. I have NEVER seen an actual credit/discount on a plan itself but if you claim you have a discount, show it to us. I'd be enlightened.

I'm not saying I disagree with you; I would like to see some sort of rewards program but discounted rate plans/credits seems like they're just trying to buy customers. ie. Telus removed a ton of their gift cards on new acts. after the 24 month things hit; people were just tired of Rogers and Bell's crap. Most of the upgrades I got for Telus customers revolved around how happy they were with their provider... yes I have had to call loyalty a bunch of times still since the minimum requirement went up to $70/month for premium handsets (and I work in a cheap area of Toronto, near North York) but overall I've been happy with them.
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Timo Tuokkola, Mobile Master

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Koodo does, on occasion, offer promotional plans where customers can get more for less. These are not secret plans. They are advertised on the website and are available to ALL customers who want them.
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S Bot

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This is after all a phone company looking to better their clientele. Not communism

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