Koodo is rejecting my calls because it did an improper charge

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  • Updated 4 years ago
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Koodo charged me two times for the cellphone I bought with them, and now that I am calling them so they can get my balance right they are rejecting my calls. Does Koodo want me to contact the law about this problem?
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Lais Lopes

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Posted 4 years ago

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Dennis, Mobile Master

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How is Koodo rejecting your calls?

Did you buy this phone from a Koodo Kiosk or a 3rd party retailer like Futureshop?

You can reach Koodo at the following below or *611 on an active Koodo cell (it's free):

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

NOTE: I'm going to change your topic from an Idea to a Question to better match your concern
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Lais Lopes

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I don't have an active cell, I'm trying the 1-866-99-KOODO, I press all the zeros so I can talk with a person, and I wait 2 minutes in the line, but when they are going to talk to me the call simply turn off. I tried 10 times thinking that it was a problem with my skype, but it is not, all the 10 times that I tried the same thing happened.
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Sophia, Mobile Master

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Hi Lais,

I'm afraid Skype won't work, because this is a toll free number you are trying to call, so that explains why you are not not getting through. You'll need to try it from a landline or another cell phone. If you call from a landline, it will be a free call.

Koodo is not rejecting you :)
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Sophia, Mobile Master

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Oh wait a sec, 1-866 should work: https://support.skype.com/en/faq/FA24... sorry...

Perhaps your internet connection is just flaky?
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Lais Lopes

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There is no problem with my connection :(
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Lais Lopes

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This is not the problem, because I talked with them many times using my skype, and just today I had this problem. The call turned off when they discover that I had already paid for the cellphone ($102) and since them this problem is happening.
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Lais Lopes

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I don't live in Canada anymore, this is the only way I have to call them.
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Sophia, Mobile Master

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Try this number, Lais: 647-788-4337 (it will not be free but may work better), or otherwise use that address I gave to send them an email. If they overcharged, you WILL get your money back!
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Lais Lopes

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I tried this number but the same thing happened. I've just sent an email to them, thank you so much for your help!
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Sophia, Mobile Master

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You're welcome! Just a heads up, it might take a day or so to get a response... don't think they are ignoring you :)
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John Lee

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It will take "1 business day" so that doesn't include saturdays or sundays. You should try calling with a landline because skype calls may work differently. You shouldn't be worried about the charges because I'm 100% sure Koodo will understand and refund the charges.
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Lais Lopes

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Koodo took off the improper payment from my balance, the problem was solved with a single email. Thanks everyone that helped me here!
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Dennis, Mobile Master

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That's great to hear!

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