Koodo customers of 3 years.

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  • Updated 4 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mention

I think that Koodo should do something for the customers that have been with them for 3 years. Maybe something like wiping the tab and allowing them to trade in there phone with a deal.
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Monique Lanigan

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Posted 5 years ago

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MatB

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Koodo used to trade old phones up to $50, In 3 years of loyalty, I'm sure Tab should be all paid off, yes you are elligible to new tab plus positive points accumulated - good idea to uppgrade to newer phone
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Zaphod Beeblebrox

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@Mat: I don't know why you keep saying the trade-in program is expired. Koodo documents and the Help Desk state the program is still alive and well
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MatB

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I did not say it expired, I said Koodo said it expired on May 16th.
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Zaphod Beeblebrox

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I was just referencing the times you posted it, my apologies. I don't know why Koodo is saying that. Was it a Kiosk?
I looked at the Koodo documentation as well as contacted my help desk. Both confirmed it is still ongoing...can you shed some light as to how you were told?
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Timo Tuokkola, Mobile Master

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I think it's the $50 bonus credit on trade ins that expired.
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Zaphod Beeblebrox

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That would make more sense
or have a credit to the tab the longer you're with them.... like maybe every six months you get X amount. or something.
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JoJo

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Loyal customers should be offered greater deal for new phone...
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Ana

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Koodo is always interested on the customer's benefits I believe they will come up with great deals :D
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Mark Kokolsky

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While it isn't an automatic thing I would highly recommend calling customer service and letting them know your case. If you have been with Koodo for 3 years, still have a tab balance and are looking at getting a new phone I would feel fairly safe they would give you Something as far as a tab credit goes. I know they have for many other people. The only thing is that you have to call them to do it.
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Zaphod Beeblebrox

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There is no harm in asking. In most cases, if not all, I do adjust the tab for customers. It helps with customer satisfaction, customer retention, and loyalty. Not all agents are like that but honestly, If you don't owe much after the 3 years, I do not personally see an issue adjusting the tab.
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Dennis, Mobile Master

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That sounds unfair to those who BYOD or who choose a higher plan and the tab is paid off sooner on their accounts.
This sounds eerily similar to all the deals that Rogers does when people call in to Customer Retention and complain and negotiate a deal
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Ness

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I really hate these kinds of posts. If you think about it people koodo does more for their customers then any other company I have In my 4 years working for koodo seen so many good will credits, tab adjustments, etc given out that I know from experience no other company would do! Not to mention you have the trade in program the tab which unlike some company's koodo matches 10% of the bill towards the tab instead of charging an extra 10%. You are not restricted in chaging your plan at anytime unlike most providers so you can always take advantage of new promos. You have better plans then other providers and koodos customer service is better as they are more willing to help and fix problems then pretty well any other company. I could go on but really I think that its just greed. Not trying to offend or upset anyone here but no other company would do the things I have seen koodo do. They are always coming out with new deals and promos hang tight! and as always if you need a hand just call in!
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rikkster, Mobile Master

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Yeah, I really dislike these kinda posts too. I'd have a field day with it. No comment.
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Some random Mobile Master, Mobile Master

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@Vanessa: Most of what you posted are very valid points. The sad truth is, however, most customers care about 3 things only: price of the phone, price of the plan and having a hotline to call 24/7 to whine about their littlest problems. Other carriers have got the memo and offer free phones with cleared tabs at the end of 24 months, with an 1-800 number to call in case of emergency. We all know it's a nightmare in the making, but most consumers don't, so they sign up anyway, even without all the other perks we love but they don't care about.

And for those already with Koodo, comparing reveals these differences, and we ask about receiving the same deals. It's only human nature. Although I wouldn't mind a couple more perks myself, I'm not going to war anymore about them.
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Ivan, Mobile Master

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I love Koodo, but come on.

Trade-in program? Yes, being able to trade in my $300 (resale market value) phone for $50 is such a plus.

10% the bill towards the tab? Exactly like other "tab" providers. Fido wipes tab after 24 months.

No provider has restricted me in choosing what plan I wanted.

Koodo's plans are always roughly on par with other Big 3 discount brands and inferior to Wind and Mobilicity.

Koodo's customer service has been better for me than Wind or Bell, but not significantly better or worse than Rogers, Fido, or Virgin. But, yes, I'm a satisfied customer.
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Zaphod Beeblebrox

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Curtules

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This will be rendered moot come December 2nd anyway, as per the new wireless code:

"for indeterminate contracts [Tabs and the like]: The early cancellation fee must not exceed the value of the device subsidy. The early cancellation fee must be reduced by an equal amount each month, over a maximum of 24 months, such that the early cancellation fee is reduced to $0 by the end of the period."

I guess this means that come TWO years your Tab will be cleared, but possibly only in the situation that you choose to cancel? I'm not sure how Koodo intends to adhere to these new guidelines yet. And I guess it only counts for customers who sign up after the code is made law.

Anyway, I don't get the assumption that Koodo should provide free phones. Being a Koodo customer of close to four years now I still use my old Samsung u410 and am happy with it. The Tab is already a very generous, considering there is no obligation on any wireless povider to provide phones for you to use their service. I don't recall my parents' cable company giving away free TVs or their internet provider subsidizing a computer.
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AlexiKrov

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A tab isn't a cancelation fee. It's simply the remainder of the phone that was used by the tab. If you can provide the link where the CRTC specifically states that a Tab is a cancelation fee, I would be glad to agree.
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Timo Tuokkola, Mobile Master

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Currently, as a result of Quebec bill 60, Quebec customers who cancel service are only responsible at most for cancellation charges for the accumulated Tab they used at purchase or upgrade, evenly divided over a 48 month period. We'll call this amount the cancellation balance. They still get a tab, which is still credited at a rate of 10% of the monthly bill before taxes. Upon cancellation, customers pay the lesser of the cancellation balance or the remaining tab balance. Future device subsidies are based on the tab balance and not on the cancellation balance. Other than the fact that the CRTC is proposing a 24 month period instead of 48 months, this exactly matches the new guidelines, and in all likelihood is the model that will be used.
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Ivan, Mobile Master

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Alexi, here's the Code's definition:

"Early Cancellation Fee: A fee that may be applied when a customer’s service is cancelled before the end of the commitment period."

I'd be very confident to argue my case in a small claims court if a carrier attempted to charge me at all for leaving after 24 months under the new rules.
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AlexiKrov

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A tab doesn't have a commitment period like a fixed term contract, so I'm still not seeing how this applies to a Tab system.
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rikkster, Mobile Master

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Early cancellation fees – Subsidized device.

For indeterminate contracts (contracts without a fixed term). The early cancellation fee must not exceed the value of the device subsidy. The early cancellation fee must be reduced by an equal amount each month, over a maximum of 24 months, such that the early cancellation fee is reduced to $0 by the end of the period.

Source: The Wireless Code, section G, subsection 2b.
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Monique Lanigan

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I should add as the wiping the tab part that it should be well cleared by 3 years but ive had to repurchase a phone and start over or i upgraded and had to use the tab again, so if youve been with them for a long timr and you have a tab that maybe they can wipe it.
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Zaphod Beeblebrox

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To a point, I agree. Tabs cannot be adjusted just because a customer wants to get a new phone. That is a choice they are making. Tabs are generally adjusted if there is a situation beyiond the customers control as to why they had to get a new phone. But, like I said before, give Koodo a call and ask, don't demand. In most cases, they will adjust the tab by a determined amount dependign on a few things. How long a customer has been with Koodo is one of them. Payment history is another. I highly doubt an adjustment can be done for customers who are constantly late paying their bills. We would also check if there have been any previous tab adjustments
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John Lee

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In my opinion, Koodo offers many discounts and great deals as well as making the devices cheaper than others. This is great for us, customers and it lets us save more. I don't think Koodo has to do anything more.

However, I do think it might be a good idea that the "tab" should be cleared after 3 years because it is quite the same as a 3 year contract by then. However, I am also aware of having a cheaper plan may take about 5 years to clear while others may only take a year to clear. So I guess that is "unfair" in a sort of way. I'm conflicted about it and still thinking about the idea.
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Andy Yue

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3 year customers should get a better plan with more data for cheaper, like loyal customers plan. i know many people of rogers who call in and say they want to quit because they been loyal customer and want a better plan, so those customers got them, while koodos, no such thing
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Jorden, Mobile Master

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The only 3 year customers Koodo has are the ones who choose to get an iPhone on a contract. Part of that choice is paying less for a phone for a worse plan. If you are willing to pay more for the phone you get a better plan.

If you're saying you want Koodo to get a retention department sure it'd be nice, but their plans are already cheaper than Rogers (and tend to be similar in price to the retention offers I've seen for the most part). When you're already one of the cheaper carriers it doesn't make a lot of sense to make things even cheaper imo.
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Timo Tuokkola, Mobile Master

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IMO, it also makes no sense to reward customers for threatening to quit. If a company is not willing to give me their best offer up front, they don't deserve my business in the first place.
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Some random Mobile Master, Mobile Master

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^^^ This! Agreed 100%
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Milly

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Been with Koodo since 2009. I have not gotten one "perk" or "gift". Loyalty won't do much these days. But maybe they will change eventually. Not really counting on that one ;)
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TheCanadian

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Im with Wind Mobile and my old plan -After 3 years they pay of the tab but with the new ones it's 2 years. Bummer that they don't.
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Mark Kokolsky

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Not sure if your saying wind doesn't pay it off by the end of 2 years. Because Koodo does Guarantee your tab will be gone by the end of 2 years.
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Daniel AJ

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I would be happy if I could clone my plan - i.e., open another line with the same plan that I already have. THAT would be a bonus for existing customers. :-)
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Scott Lougheed

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I was with Telus for seven years and didn't get anything except what I paid for.

Perks would be nice, but I think with the way the telecom market is, anything beyond a (barely) competitive plan price is wishful thinking!

That being said, in this relatively monopolistic market, Koodo offers some pretty great pricing, and has some good promotions.
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Ahmad

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With Telus, Rogers or Bell its actually easy and very much a reality. If you called in when you upgraded your phone and spoke with loyalty/retentions, they would offer you a better plan, credits, etc.
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Scott Lougheed

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Yes I have experienced this plenty of times, much to my personal benefit, and often because Telus offered comparably poor value. These are retention tactics that are aimed at preventing a customer from leaving, not perks for staying with the company.

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