Koodo can't possibly have worse customer service

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  • Updated 5 years ago
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Koodo you have misbilled me THREE times, accidently charging me an extra $400 per shot, and you admit its your mistake, but not only do I not get a refund (it goes to credit on my account) you wont pay the $45 bank fee we were charged with each one. What the hell?
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Jenny Hildebrandt

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Posted 5 years ago

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Sophia, Mobile Master

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None of us can look into your account, Jenny... you're best off to call Koodo (*611) and ask them to either explain it, or look into this and refund your fees if it was truly their mistake :)
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Sophia, Mobile Master

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Oh by the way, please post your complaints only once, no need to create multiple threads with the same content. Thanks :)
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Myke

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There is no reason to create multiple threads of the same topic....

Also, Koodo did refund you via crediting your account. That's all they are required to do. They are not liable for any fees that are outside of their system.

Still waiting for an explanation of how you were billed 3 times for your iPhone.
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Some random Mobile Master, Mobile Master

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Same here, wondering why... Wasn't trying to start an argument either.
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Moto G

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There's something wrong with payments here. She is paying via automatic bank withdrawal, which explains NSF. IF Koodo took more than entitled, then Koodo has to return, excess back to that account. None of this applying to account nonsense. Let alone 3 times.
I can't speak for others, but if ANY COMPANY took more out of my account, JUST ONCE they would taken off my account, within 5minutes after, I found out.
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Timo Tuokkola, Mobile Master

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Something is definitely fishy here, but currently we have less than half the story. In the words of Sherlock Holmes: "It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts. "
Arthur Conan Doyle (1891) A Scandal in Bohemia
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Myke

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Brilliant Holmes!
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Moto G

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What we got here, is a failure to communicate, ain't that right Luke?
Cool Hand Luke.

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