Koodo App wont let me log in

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  • Updated 2 years ago
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Hi,

I have just downloaded the koodo app to monitor my data on my cell phone. I followed all the steps to sign up and now it wont let me sign in. Its a different message than if I entered the wrong information, it tells me 'Unable to process your request. Please try again later.' I have been trying all day, and I have tried re-installing it. I tried to call a representative on the phone but she was not helpful at all. Please help, I've gotten extremely frustrated and have no clue how to fix this.
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emily beaudoin

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  • frustrated

Posted 5 years ago

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Paul Deschamps, Mobile Master

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Try checking off the option to keep your log in data then log in, it worked for me before.
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emily beaudoin

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Thanks, but unfortunately I never checked that box. Maybe if I check and then un-check it it will work. Fingers crossed!
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Paul Deschamps, Mobile Master

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No I mean check it so it's filled in and then log in
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Ahlam Hussein

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Thank you
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emily beaudoin

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I tried that and I'm getting the same message
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Paul Deschamps, Mobile Master

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Did you confirm your account through email? Also have you tried signing in on the website and does it work?
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emily beaudoin

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yup. And the website works just fine but it doesnt have the data tracking
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Vincent

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Hi Emily,

Make sure that you’re logging in the App with the same Self Serve website logins.

Keep in mind that you can track your data usage from the Self Serve website:

- Overview
- Check Your Text & Web Usage
- Data usage

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