koodo apologizes and returns battery cover i sent by mistake. wow

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  • Updated 5 years ago
holy cow, koodo helps me get my battery cover back! with an apology! thanks! here is koodos kind response.

Thanks for bringing this issue to our attention, The phones are sent to Samsung for repairs and unfortunately almost impossible to get back the cover or battery if they were sent in by mistake.

I made a few calls and was able to find a white battery cover for your phone from one of our test phones we have at the office. I will be shipping it to you tomorrow.

Please accept our sincerest apology for any trouble or inconvenience we have caused you.

Thanks for choosing Koodo Mobile.

Sincerely,
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ron lion

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Posted 5 years ago

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Sophia, Mobile Master

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Awesome news!!! Glad all is well that ends well... as I predicted in my very first (serious) response to you in your first thread :P
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mattjs

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Nice to hear.
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Zaphod Beeblebrox

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Fantastic news! Thanks for the update, ron :)
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Marcus Fenix

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Given everything that's happened, I'm glad it's resolved.
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ron lion

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I would like to see a policy change. I am sure I am not the only one.
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Zaphod Beeblebrox

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I can totally understand why you would suggest this. You are right, you are not the only one. That suggestion I posted today is an acceptable work around in the event nothing can be done otherwise. This time, in your case, Koodo was able to figure something out but there is no guarantee it can happen again
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ron lion

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that's my opinion. but i am grateful to koodo for coming this far
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ron lion

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i hope the super that fixed my problem gets a bonus a bigger window and promotion. bigger windows for all
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Zaphod Beeblebrox

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IF I was that person I would ask for a $50 Tim Horton's card. No joke. Mmmmm Timmies coffee
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RudyW

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Hmmm....not sure why they apologized, but still good to see they helped you out.
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ron lion

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for giving me five days of running around I assumed. but you are right they weren't that clear.
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RudyW

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I thought you said you mistakenly sent in your cover when you shouldn't have. Anyways, this topic has been beaten to death.
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ron lion

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i did send it by mistake. they purposely did not send me one back, they are now after five days of fighting, they are either sorry or they are not, thank you very much.
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Starfox

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As it was mentioned before...several times, in fact, Koodo does not send the back cover back to you if it was sent with the repair. This resolution was an exception to the general rule. Also, as mentioned below, let's stop talking about it. Issue has been solved. Case closed.
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ron lion

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so why apologize?
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Starfox

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Probably due to how the original thread and the 2nd thread was handled, if anything. The issue of sending the back cover with the phone is not a reason for Koodo to apologize, in my opinion. Seriously, ron, it is time to drop it. No more questions, snide remarks, anything. We all have had enough of the entire situation and I'm sure we are all glad you got a resolution. Let's leave it at that.
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Marcus Fenix

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Ron, you can stop now. You got what you wanted. There's no need to continue on.
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Sophia, Mobile Master

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Marcus, it will continue on as long as people respond. If everybody stops responding, it will stop.

Ron is happy and got what he wanted, also he suggested a (rightful?) change of policy.

If we all accept that for what it is, this thread will be happily buried onto the next page within hours :)
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ron lion

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i don't get it, why do threads have to end. i don't care if this thread gets buried, maybe this thread floats for months. let everyone know, koodo listens!
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Sophia, Mobile Master

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It's okay Ron :) I think it's great news too :)
You raised a GREAT point and we all see the changes Koodo needs to make thanks to you :)

But if people start arguing that, and then you come back to defend your point, and people start to argue that again... it will change into a pointless and endless discussion where no one can ever "win".

That is why I suggest everybody leaves your idea alone for now, and allow Koodo to make the necessary changes... and you won't need to get upset again. After all, you already "won" because Koodo is going to send you a new back cover with an apology even!!

Hope I explained that in a clear way :D
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Starfox

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"i don't get it, why do threads have to end."

That is a famous line for successful internet trolling.
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Marcus Fenix

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Does anyone have a link to report a no no? This thread will need to be closed if Ron doesn't stop.
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Starfox

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I know how to internet
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Timo Tuokkola, Mobile Master

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the 'report a no-no' link is in the yellow/green box at the top right corner of the main community page.
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Marcus Fenix

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Why don't I see this? O.O
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Some random Mobile Master, Mobile Master

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Wow... Ron posted so many replies in his threads that he now has 700 points in the community and is in the Top10 on the leaderboard o_O
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EDITthis

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Such an awesome song. I hope it gets to #1 selling spot like koodo was #1 in Highest in Customer Satisfaction With Stand-Alone Wireless Service — 2013
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EDITthis

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Incase someone forgets Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation.

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