Koodo won't answer my call.. I need a representative. What should I do?

  • 4
  • Question
  • Updated 1 year ago
I need to delete my account and was expecting a call back about two hours ago. Frustrating, because I have tried to call with the same result last time as well.
Photo of Aastha Shetty

Aastha Shetty

  • 176 Points 100 badge 2x thumb
  • irritated

Posted 1 year ago

  • 4
Photo of Bernard

Bernard, Official Rep

  • 71,088 Points 50k badge 2x thumb
Depending on how you want to "delete", I assume cancel, you may or may not have to contact us. Are you planning to go with a different provider? 
Photo of Aastha Shetty

Aastha Shetty

  • 176 Points 100 badge 2x thumb
I wanted to cancel my plan.. you know what I meant. There was no need for the "" and passive aggressiveness.
And by the way, I finally got someone to pick up after being falsely promised a callback from the koodo auto-reply twice, and even being put on a "transfer call" by a representative that led to a dead end.
Alas, I did manage to get what I need after 4 days of calling and calling and waiting and waiting.
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
Why did you have to call in for it when you could have changed your plan yourself online?
Never rec'd a call back from your rep, understanding you are busy after Xmas, still, no return call after 10 days???
Photo of Ranjan

Ranjan, Official Rep

  • 27,014 Points 20k badge 2x thumb
Hey Chris - what was your inquiry about? Perhaps we can assist you here.
Photo of Riah Corey

Riah Corey

  • 112 Points 100 badge 2x thumb
I like how they can answer on here, but not a phone call!
Photo of David

David, Mobile Master

  • 83,290 Points 50k badge 2x thumb
Different department.
Photo of Bernard

Bernard, Official Rep

  • 71,036 Points 50k badge 2x thumb
@ Riah we believe calling is so last century. :-) Most of our customers actually prefer dealing with us just online, after all we are a predominantly self serve brand. 
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 136,992 Points 100k badge 2x thumb
Via social media, it is also possible for a single agent to assist 15-20 customers in a matter of minutes, which is not possible over the phone. That's why online support is almost always faster than phone support.
Photo of Aastha Shetty

Aastha Shetty

  • 176 Points 100 badge 2x thumb
@timo and @bernard, I see how social media is obviously faster but.. as a network provider, it is quite a bit of sad irony if koodo reps believe that "calling is so last century."
As a university student who is very familiar with the current century, I can assure you that phone support is still the most obvious way to connect with a koodo rep. So no, I don't think phone support is "last century" yet.
Photo of Goran

Goran, Mobile Master

  • 83,096 Points 50k badge 2x thumb
If you plan to switch providers, you can just contact said provider to initiate a port of your number. You don't even have to contact Koodo st all. You would just have a final bill to pay that you'll be able to access from self-serve for 90 days or so after you port.