Koodo won't answer my call.. I need a representative. What should I do?

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  • Updated 2 years ago
I need to delete my account and was expecting a call back about two hours ago. Frustrating, because I have tried to call with the same result last time as well.
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Aastha Shetty

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  • irritated

Posted 2 years ago

  • 4
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Bernard, Official Rep

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Depending on how you want to "delete", I assume cancel, you may or may not have to contact us. Are you planning to go with a different provider? 
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Aastha Shetty

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I wanted to cancel my plan.. you know what I meant. There was no need for the "" and passive aggressiveness.
And by the way, I finally got someone to pick up after being falsely promised a callback from the koodo auto-reply twice, and even being put on a "transfer call" by a representative that led to a dead end.
Alas, I did manage to get what I need after 4 days of calling and calling and waiting and waiting.
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Cameron Jones

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Why did you have to call in for it when you could have changed your plan yourself online?
Never rec'd a call back from your rep, understanding you are busy after Xmas, still, no return call after 10 days???
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Ranjan, Official Rep

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Hey Chris - what was your inquiry about? Perhaps we can assist you here.
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Riah Corey

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I like how they can answer on here, but not a phone call!
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David, Mobile Master

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Different department.
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Bernard, Official Rep

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@ Riah we believe calling is so last century. :-) Most of our customers actually prefer dealing with us just online, after all we are a predominantly self serve brand. 
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Timo Tuokkola, Mobile Master

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Via social media, it is also possible for a single agent to assist 15-20 customers in a matter of minutes, which is not possible over the phone. That's why online support is almost always faster than phone support.
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Aastha Shetty

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@timo and @bernard, I see how social media is obviously faster but.. as a network provider, it is quite a bit of sad irony if koodo reps believe that "calling is so last century."
As a university student who is very familiar with the current century, I can assure you that phone support is still the most obvious way to connect with a koodo rep. So no, I don't think phone support is "last century" yet.
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Goran, Mobile Master

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If you plan to switch providers, you can just contact said provider to initiate a port of your number. You don't even have to contact Koodo st all. You would just have a final bill to pay that you'll be able to access from self-serve for 90 days or so after you port.