Koodo wont accept my payment on app or self-serve

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: SS App mentions

I am out of the country and just am paying $15/month to keep my number active. I have paid before here but now for weeks I can't pay through the app OR self serve. I also cannot pay via phone as I cannot call Canada from here. I am heading into an area in 6 days where I wont have wifi or internet for 6 weeks so I need to get this sorted ASAP. My visa card is not expired and my address and everything on the card has not changed. Please help
Photo of Jordan Upton

Jordan Upton

  • 92 Points 75 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of BobTheElectrician


  • 67,246 Points 50k badge 2x thumb
Send a private message to Koodo on their Facebook page.

Nobody regularly on this board has any access to your personal account details.
Photo of Josie

Josie, Employee

  • 3,960 Points 3k badge 2x thumb
Hi Jordan, are you able to provide screen shots of the message that you're getting when you try to pay? You may want to contact your bank if your card is not expired and if details on your Koodo account and credit card are the same.  

This conversation is no longer open for comments or replies.