Koodo won’t give me a release letter stating my balance is paid off

  • 1
  • Question
  • Updated 5 months ago
My new employer is requesting a release letter from Koodo Mobile stating that my balance has been paid off.

When I cancelled Koodo they did not send me my final bill which led them to take my balance to a collection agency. As soon as that happened I right away paid it off.

Now a year or so later, this is showing up during my background check for a new job and they require a release letter. I called Koodo Mobile and after an hour on hold the rep told me they cannot do this for me as I’m no longner with Koodo. She assured me that my balance is now $0 however they can’t give me a release letter.

How do I go about this? Can someone direct me to the collection agency Koodo uses so I can contact them?
Photo of Harjot Kang

Harjot Kang

  • 90 Points 75 badge 2x thumb
  • concerned

Posted 5 months ago

  • 1
Photo of Camilo_A

Camilo_A

  • 31,012 Points 20k badge 2x thumb
Hi there!

Even if you are an existing client, Koodo does not send "Release Letters"... A few business days after you pay your balance in full the Credit Bureaus (Equifax and Transunion) get notified and your Credit Report is updated...

For sure it will show that you OWED money, but it will show AS WELL that the amount in question was PAID IN FULL, and this is what matters...

So whether is for a mortgage, employer, insurance, etc, If they know how to properly read a Credit profile, they will know that your debt was paid in full... 
Photo of Dennis

Dennis, Mobile Master

  • 187,078 Points 100k badge 2x thumb
How did you pay the collection agency?
Did the agency send you any documentation?

During your background check, did they pull a credit report and the credit report is saying you still owe money?
Photo of Harjot Kang

Harjot Kang

  • 90 Points 75 badge 2x thumb
This was over 2 years ago so my memory is a blur. I’m pretty sure it was a call I got and I paid over the phone with my visa.

My assumption is that the report says either I owe money or I did at one point. My employer is requesting a release letter of somesort which should say the balance is paid.

Currently the amount showing on the report is my old balance which the rep over the phone told me was paid.
Photo of Camilo_A

Camilo_A

  • 31,012 Points 20k badge 2x thumb
SO if you paid to a Collection Agency, get in contact with them, confirm that the amount was paid in full, and if it was, ask for a letter to them, not to Koodo, since you paid to the agency...

and again, if it was paid in full, your Credit Report will show that you owed XXX amount, and it will show that was paid in full, so the letter has no effect if they read properly your Credit File. 
Photo of Harjot Kang

Harjot Kang

  • 90 Points 75 badge 2x thumb
Part of my question is which collection agency Koodo uses. I’m willing to call the agency I’d just like to know which one.
Photo of Camilo_A

Camilo_A

  • 31,012 Points 20k badge 2x thumb
It should be CBV Collection Services... Quick research in Google shows as one of the agencies Koodo deals with... Give it a try 1-866-333-4559
Photo of BobTheElectrician

BobTheElectrician

  • 61,736 Points 50k badge 2x thumb
Your employer is being unreasonable. No major company sends out zero balance confirmations unless you are talking about mega-money, mortgages and liens.

You are entitled to a free copy of your credit report from Equifax or TransUnion. Simply fill in the form on their web sites. The report will arrive in the mail only for security reasons. You have the opporunity to correct any errors or omissions you may find.

It should clearly state that your balance is zero with Koodo. If not, request a correction and you will receive an updated report within a few days.
(Edited)