Koodo will not offer anything

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  • Updated 3 months ago
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Been with koodo for a long time. I am ready to switch because it's almost impossible to get a rep on the phone(long waits, and constantly talking about the online communities and self help and $10 charge to make modifications on the phone!!!!), and they are not willing to give me a plan that's close to their competitors.

Disappointed. any comments or suggestions? 
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Posted 3 months ago

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Dinh, Mobile Master

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@Deniz: What would you like to do that you would need a rep? You could post your question here. If you don't want to wait on phone you could send messages to their facebook.
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Yes call wait times can be long. You can also try messaging them on facebook or twitter. There is also a call back feature you can request through the chat bot. They only charge you $10 for something you can do online through your self serve account.

What plan do you have now where a competitor is offering alot cheaper? 
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Dennis, Mobile Master

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The plans you see are the plans they offer.  If koodo no longer meets your needs, you are free to port to a competitor.  It's actually really easy.