Koodo, Voice Mail, Reference Number, What is the Probelm Koodo

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Koodo left me a voice mail, asking them to call them back about important information regarding my account. They also gave me a reference number. But when i go to call them (I'm a prepaid account holder), they tell me its going to cost me $5 just to talk to someone...What should I do?
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Mark Szeto

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Mark,

Can you confirm with us the number you were asked to call?
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Mark Szeto

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18553256636
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Timo Tuokkola, Mobile Master

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If you listen to the message it says a $5 fee MAY apply, not that it will. You are only charged fees if you want customer service to make changes that can be made through self serve. There are no fees for simply talking to a rep.
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Mark Szeto

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ah I see. Thank you.
Any guess on what important information Koodo might have for me?

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