Koodo thinks I am roaming. I am not.

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  • Updated 7 months ago
I live ocean side in Canada. I can see the US from where I am. A tree was removed between my home and the ocean/US yesterday and now I can not use my phone because it thinks I am in the US and therefore roaming. What can I do to fix this asap?
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Martine Skillen

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  • frustrated

Posted 7 months ago

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Goran, Mobile Master

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Go into your network selection menu and oh WHP? Wow uhmm this is a tough one. It might have to be a backend change. You can send a private message to Koodo via Facebook Messenger or DM via Twitter or 611 first thing in the morning to see what can be done.
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Martine Skillen

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Thank you...yup, I think I'll have to contact Koodo. Erg.
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Allan, Mobile Master

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Wait. Is it prepaid or WHP.
If it's not the WHP then you can manually select Koodo in your cell phone settings.
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Martine Skillen

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Thanks. Can you break down this process for me please.
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David, Mobile Master

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What phone are you using? If we have that piece of information, we can better help you.
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Martine Skillen

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It's an LG K4. Anything else that would help? Thanks!
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David, Mobile Master

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Usually you go to Settings > Carrier (or Network) and switch off Automatic. A list should populate, from which you can choose Koodo. This will allow your phone to only connect to the Koodo network. You will need to turn this off if you travel.  
Note, you may have to reset this if you turn off your phone. Check it out to see.

See this link: https://community.koodomobile.com/koodo/topics/getting-close-to-the-border-and-being-charged-for-roa...

or this one: https://community.koodomobile.com/koodo/topics/i-live-near-the-border?topic-reply-list%5Bsettings%5D...

 for suggestions.
 
(Edited)
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David, Mobile Master

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Can y ou move the device to the side of your home away from the tree, and see what happens?
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Martine Skillen

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Thanks. This works but only for a couple of texts.