Koodo Text Messages

  • 1
  • Question
  • Updated 11 months ago
  • Answered
I have not received text messages from Koodo saying my bill is ready and this amount is due. The last message I had was from March 2017. Has anyone else had the same problem?
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Brent Foreman

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Posted 11 months ago

  • 1
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Ivan, Mobile Master

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Please check your notification settings in Self Serve - you may have it switched to email instead of text.
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Brent Foreman

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Sorry can you please advise where that is? I am not too familiar with the new layout
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Brent Foreman

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It shows as selected
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Brent Foreman

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(Edited)
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Allan, Mobile Master

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Have you been receiving emails? Or just not the texts?
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Brent Foreman

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Yes, I have been receiving the emails. Just not any texts. I unchecked the text message and checked again. Hope it will work next bill
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Goran, Mobile Master

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If it doesn't work next bill then just send off a private message to Koodo via Facebook Messenger or do via Twitter to have it looked I to.