Koodo/Telus Email to Text Servers down

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  • Updated 2 weeks ago
Both email servers (I imagine they are managed the same way) are returning delivery failures. How do we escalate this issue to have it resolved?
    all hosts for 'msg.telus.com' have been failing for a long time (and retry time not reached)
    all hosts for 'msg.koodomobile.com' have been failing for a long time (and retry time not reached)
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neverforet98

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Posted 2 weeks ago

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Timo Tuokkola, Mobile Master

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They aren't down. I just tested them and both are working for me. Maybe there are firewall issues on your end?
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Allan, Mobile Master

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To double check you are using "tendigitnumber@msg.telus.com"? So like 9051234567@msg.telus.com