Archived and Closed
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Apple refused to fix it and falsely accused me of tampering with it via a third party. I have
NEVER taken this phone to a repair shop, I've never jail broken it, I've
never opened it (wouldn't know how), I haven't messed with the software
(also wouldn't know how), so I don't know how they can accuse me of
this. I reiterated this to them so it was sent back a second time for further escalation and they came back with the same
response from Apple. They are insisting it was tampered with in some way by a third party.
The only explanation they had (and the only one that makes sense) was that it was refurbished before I purchased it as a "NEW" phone. I called Koodo and I spoke with a supervisor named Billy and he assured me it was brand new out of the box when I bought it. However, when I bought it there was no plastic wrap on the box and anything could have been done to it. There are many stories online of cell phone providers doing this, and it's despicable.
I expected more from a company I've been with for almost 10 years. If someone at Koodo wants to contact me to rectify this, you can look up my account and call me. I've never been so blatantly ripped off like this in my life. If this isn't rectified soon I will be going to the media and the CCTS.